Inefficient service towards customers

To Whom It May Concern,<br> <br> I am absolutly appauled at the service I have received with Bonitas. As a service provider, one would expect a certain level of service. I called in to query why my contribution had moved up to R2500+/ for this month, I had then been informed that my documentation was incomplete. Whilst on the call with the agent, I had gone in and checked the information I sent through. At this point I agreed that I did not send through all documents. I sent through my request on the 10/12/2015 for the Verification however to date I have not had any correspondence that the documents I sent through where incorrect. It took my debit returning and my services being suspended to figure out that something was wrong.If the person who was dealing with my account had sent through an email stating they are awaiting information from me, I would have had this sorted out in December already...this was sent to customer service. <br> <br> This is the response i received...<br> Thank you for your e-mail dated 07/01/2016. Kindly be advised that we have received the form however, you need to send us your latest payslip, your latest IRP5/IT3A and bankstatement....wonderful level of service.