LB
Leslie B
1 reviews | Active since Jan 2018
19 Dec 2025, 13:14
ineffective, inefficient customer service
App**** to have my banking details changed. completed form and submitted all supporting documentation Oct 24, 2025 at 11:06 AM to <***>, <***>, <***>Cc: <***> This was never processed. had to pay manually and then received email after querying again that banking details have been terminated!!!! how difficult is this???
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Bonitas Medical Fund's replyOfficial
19 Dec 2025, 13:23Hello Leslie B
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply19 Dec 2025, 13:23
Official
Hello Leslie B
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team