SM
Simone M

1 reviews | Active since Jun 2011

18 Jul 2017, 15:16

increase of monthly contributions without notifying members

<p>Good day</p> <p> </p> <p>Please advise as to when the monthly membership fees went up as we are under the impression that the monthly membership fees is R2,998.00 and not R5,246.50? also get back to me urgently on this matter</p> <p>And on your website the standard option for the main members monthly contribution is R2,998.00 so how have I been paying short, also send me a brochure with the options and monthly contributions.</p> <p> </p> <p>Dear Mrs Sarojini Subramanian,</p> <p>Member Number : ********** 2614 <br />Query Number : 140717QDHJF9 <br />Query Type : CONTRIBUTIONS-OUTSTANDING AMOUNTS OWED</p> <p>Thank you for the e-mail dated 14/07/2017.</p> <p>Please note monthly contributions on the membership effective from 01/03/2017 is R 5,246.50. Short payments has been made on the membership since 01/03/2017. The amount of R 14,250.50 is outstanding on the membership because of the short payments received. Kindly make a payment for us to be able to lift suspension on the membership.</p> <p>The following bank accounts may be used for contribution payments:</p> <p>Bank Name: Nedbank. <br />Account Holder: Bonitas Medical Fund. <br />Account Number: ********** 937.<br />Branch: Randburg.<br />Branch Code: 198405.<br />Reference: MEMBERSHIP NUMBER.</p> <p>Bank Name: FNB.<br />Account Holder: Bonitas Medical Fund. <br />Account Number: ********** 3077.<br />Branch Code: 250017.<br />Reference: MEMBERSHIP NUMBER.</p> <p>Proof of payment may be faxed to ********** or emailed to ********** <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Best Wishes,</p> <p>Lesego Sebapu </p>

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jul 2017, 11:50
Official

Hello Mrs Sarojini Subramanian,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

SM
Simone M's update19 Jul 2017, 15:21
Reviewer Update

Also member ********** 6479 & ********** 2614 have not received their medical aid cards but they have received sms that it will be posted to them months later still nothig