INCORRECTLY DEBITED FOR WRONG INCOME BAND FOR BONCAP AND NO REFUNDS AS YET

Recently my daughter turned 21, so I had to find her a new medical aid, as my company supports children younger than 21 for medical costs. Because she is a student the BONCAP plan from Bonitas was a good choice - but then the problems started. 1. Bonitas loaded my daughter on the highest income band instead of lowest. On the 27th of November this was corrected by Bonitas to the lowest plan of R1430 pm with first debits in Jan 2025. 2. On the 3rd of December I get debited by Bonitas for R3453.00. My brokers confirmed again that my daughter was on the lowest Boncap Student plan, and requested Bonitas to refund me. 3. Last week the brokers followed up only to find out, Bonitas needed additional information from me (responsible one to pay the medical aid), to say the money must be refunded (almost a month since the wrong plan was selected by the Bonitas team for my daughter and then corrected and then incorrectly charged and but with no refund).

This is unacceptable and the worst customer service I have experienced from a Medical Aid.

If this is how my interactions will be with Bonitas, I cannot wait (sarcastic) as there will most likely be endless excuses and problems from their teams.