1 reviews | Active since Aug 2015

26 Sept 2017, 15:10

Incorrect tax certificate

Item: Bonitas Medical Fund
Rating: 3
Author: Busisiwe M

I resigned from the scheme in December 2015. Bonitas decided to issue me with an incorrect tax certificate for 2017 tax year. I am very disappointed that after numerous request they still do not see the reason to fix this.

I am now stuck and unable to do my tax return because of their inefficiency.

I find it so hard to believe that they were so good to me all these years and now they can not fix a lousy query.

Helpful (0)

Replies (5)

Bonitas Medical Fund's replyOfficial

26 Sept 2017, 16:37

Hello maxhanga1

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number in order for us to assist with your query.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply26 Sept 2017, 16:37

Official

Hello maxhanga1

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number in order for us to assist with your query.

Kind regards,

Bonitas Team

Busisiwe M's updateReviewer Update

26 Sept 2017, 21:34

I have done several times with no joy. If you are serious you can follow up on the reference number provided on this query.

Busisiwe M's update26 Sept 2017, 21:34

Reviewer Update

I have done several times with no joy. If you are serious you can follow up on the reference number provided on this query.

Bonitas Medical Fund's replyOfficial

27 Sept 2017, 16:50

Hello maxhanga1

Thank you for submitting a comment to us through Hello Peter.

Kindly provide us with the reference number as there is no reference number provided on this query.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply27 Sept 2017, 16:50

Official

Hello maxhanga1

Thank you for submitting a comment to us through Hello Peter.

Kindly provide us with the reference number as there is no reference number provided on this query.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

06 Oct 2017, 12:52

Hello maxhanga1,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that an email has been sent to you and we will await your reply.

Kindly note that this query has been closed, new query will be logged once the required information has been received.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply06 Oct 2017, 12:52

Official

Hello maxhanga1,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that an email has been sent to you and we will await your reply.

Kindly note that this query has been closed, new query will be logged once the required information has been received.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Busisiwe M's updateReviewer Update

10 Oct 2017, 09:14

How do you close the query without resolving it? It is now October and the tax season closes in November. I quoted the reference number on this query 010817Q900LB.

Busisiwe M's update10 Oct 2017, 09:14

Reviewer Update

How do you close the query without resolving it? It is now October and the tax season closes in November. I quoted the reference number on this query 010817Q900LB.