INCORRECT STATEMENT OF AVAILABLE BENEFITS

I have been on Bonitas for the past 10 years. This is the first year that the savings option was given on the Standard Option. I had to take my son to an OT for most of the year and throughout the year I have sent through invoices which were being paid directly to the OT. When I knew that the funds will almost become depleted I stopped OT because I cannot afford to pay them cash. The statement reflected that I had enough funds available on Bonitas but now when followed up, I am told that the statement is incorrect. This is not fair on me. Now I have to cough out money which I did not budget for. Bonitas has let me down and now it is time for a re-consideration. For a mistake on your side, now it cost me.