Incorrect refund

<p>Good Morning I would like to lodge a complain, on the 24th February 2017 a payment was made to our account for the amount of R12114 (was a friday evening) I couldnt get hold of Bonitas as working hours is only Monday's - Fridays, Monday the 27th February 2017 08h30 I called Bonitas and spoke to a lady and asked her to please have a look what is going on, if our medical aid is paid to day cause we received an amount of R12114, she then had a look and confirmed that they our account is paid to date and that they have made a mistake they took to much money in December / January and that is why the have refunded the money back to us, Yesterday 20th April 2017 my husband advised me that Bonitas said that they paid the money in error to us and that we must pay the money back to them (AFTER I CONFIRMED ON THE 27TH and told the lady to make dubble sure as I dont want them to call me later and say it was a mistake and she assured me this wont happen) only to get the call 2 months later. I called Bonitas 20th April and spoke to Siphelele Masondo and she confirmed with Management that this was an error and that we must pay the money back, I told the lady that we dont have the funds to pay the money back not even to pay it off (every month we hardly get through and I prayed and asked the Lord to help us and this is when we received the refund and when I confirmed and no they want us to pay the money back to them within 3 months) We didnt make the mistake and would never have used the money if we didnt confirm with Bonitas ourselve and they said this is our money, now we must take account for something that wasnt our fault. I need assistance as I feel that we as a client have a right and I need to know what I can do. Please urgently get back to me.</p>