Incorrect processing of claims

. Claim for dependent also put as main member. I am a BONITAS COMPREHENSIVE member and even in this elite option, the service is poor. My husband who is a dependent of mine and myself visited the optom on the 05 January 2018. Just as predicted, BONITAS proccesed both claims under my name when one is for him. The patients name clearly states Sherona Naidoo- Balakistan on one of the invoice and the other is for my husband as Subashan Balakistan. To pay the amount we pay is for incompetence and having to chase after them to do their job correctly. Will definitely changing my medical aid end of this year. Training gaps. Medical aid number ********** 4194 Contact number ********** 967