INCORRECT Premium for BONCAP - NO COMMUNICATION!!!

Good Day Bonitas,

I hope you are doing well and that you had a good weekend.

RE: Medical Aid Membership : **********1 - Mr Jacques Reynders

Today is 11 September 2023, and the above is STILL NOT resolved???? After a response was received on my previous complaint, I submitted all the requested documentation.

Unfortunately, that is where it ended, NO further communication from Bonitas, NO confirmation that the documents were received. NO correct premium allocated in accordance to income.

You tried to debit the incorrect premium TWICE, resulting in returned debit orders, massive bank charges and now a suspended medical aid.

PLEASE can someone competent enough, assist and do what needs to be done. We need the medical aid active again and the correct premium loaded. Payment will be done once the correct premium is allocated in accordance with my husband income.

Again, please communicate via email as I am in an open office with no option for a private telephone conversation.

Your assistance and feedback will be appreciated.

I trust you find all in order and hope you have a wonderful day.

Kind Regards Mrs Reynders obo Jacques Reynders