1 reviews | Active since Oct 2019
Incorrect Membership Contribution - BonCap
Good Morning Bonitas,
I hope you are doing well today.
RE: Membership number *** (Mr Jacques Reynders)
It really pains me that I have to yet again come to a platform like this, to be heard and for an error made by Bonitas, to be rectified.
We have finally sorted out my husband membership and it is active, for that we say thank you very much, it is appreciated.
However, now I noticed that you have placed him on the highest income bracket for Bonitas, when he does not earn even close to that monthly. This is now resulting in his premium being DOUBLE ?? That premium is not going to go through as he does not have that.
The income verification as well as bank statements was sent through to Thulani at Thenda Health (I assume it is the broker). Was this even received by Bonitas and looked at???
PLEASE can we ask that this is rectified ASAP? I have sent an email to Thulani on 22/08/2023 bringing this under his / her attention. A response was received where it was confirm the matter will be looked into, however even after a follow up email on 24/08/2023, we have still not received a response and I checked the Scheme website and it still shows the incorrect contribution.
Your urgent assistance in the matter will be greatly appreciated.
Please may I ask for written communication as we work in an open office and private calls are not permitted. ***
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Best regards,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Best regards,
I hope you are doing well and that you had a good weekend.
RE: Medical Aid *** - Mr Jacques Reynders
Today is 11 September 2023, and the above is STILL NOT resolved????
After a response was received on the above, I submitted all the requested documentations.
Unfortunately, that is where it ended, NO further communication from Bonitas, NO confirmation that the documents were received. NO correct premium allocated in accordance to income.
You tried to debit the incorrect premium TWICE, resulting in returned debit orders, massive bank charges and now a suspended medical aid.
PLEASE can someone competent enough, assist and do what needs to be done. We need the medical aid active again and the correct premium loaded. Payment will be done once the correct premium is allocated in accordance with my husband income.
Again, please communicate via email as I am in an open office with no option for a private telephone conversation.
Your assistance and feedback will be appreciated.
I trust you find all in order and hope you have a wonderful day.
Kind Regards
Mrs Reynders obo Jacques Reynders
I hope you are doing well and that you had a good weekend.
RE: Medical Aid *** - Mr Jacques Reynders
Today is 11 September 2023, and the above is STILL NOT resolved????
After a response was received on the above, I submitted all the requested documentations.
Unfortunately, that is where it ended, NO further communication from Bonitas, NO confirmation that the documents were received. NO correct premium allocated in accordance to income.
You tried to debit the incorrect premium TWICE, resulting in returned debit orders, massive bank charges and now a suspended medical aid.
PLEASE can someone competent enough, assist and do what needs to be done. We need the medical aid active again and the correct premium loaded. Payment will be done once the correct premium is allocated in accordance with my husband income.
Again, please communicate via email as I am in an open office with no option for a private telephone conversation.
Your assistance and feedback will be appreciated.
I trust you find all in order and hope you have a wonderful day.
Kind Regards
Mrs Reynders obo Jacques Reynders