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NYAMURAVHA M

1 reviews | Active since May 2014

07 Aug 2018, 12:36

Incorrect Medical Tax certificate 2017_2018 ref 250718QXWNGS

I still have not received any documentation or my Correct Medical tax Certificate even after logging a call. Bonitas has failed to fix the Issue, amounts over R10 000 don't appear on the certificate while the medical aid refused to cover the claims and I had to personally pay for them. Now they don't want to include them on the certificate. Discovery has never given me such issue. Now I cant even file my tax returns.

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Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Aug 2018, 15:17
Official

Hello RAVHIE ,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply07 Aug 2018, 15:19
Official

Hello RAVHIE ,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

NM
NYAMURAVHA M's update07 Aug 2018, 23:25
Reviewer Update
My claims are more than that My accountant needs all documentation as you mention new amounts. Claims accumulated to 2017/2018 tax certificate is = R11010.96, minus R9213.94 (reprocessed amount is this not the amount you didn't pay?) = R1796.92 (R11010.96 - how did you get to that amount) I personally pay Thousands of Rands from my own pocket because the medical aid doesn't pay. What changed from previous years since my Personal expenses didn't ? send all documentation to my e-mail address for my Tax practitioner to assess. I will be changing my medical aid for sure, since I pay from my own pocket anyway. I have proof of all payments produce your proof.
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Aug 2018, 14:52
Official

Hello RAVHIE ,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply10 Aug 2018, 11:09
Official

Hello RAVHIE ,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team