Incorrect Information Provided by Fund

I called your call center today between 12:00-12:30 regarding x3 accounts; The fist account was Dr Labuschagbe PR ********** , services date 22 March. I was informed there was no benefit and therefeore the account short paid. How is this possible when have 6 consultations for the year ? Please go listen to my call made last year in Nov regarding the maternity benefit. I was informed 6 consultations for the year. - Please note this call was made in case i needed to change my option for 2018. The second account in question was for Dr Nieuwoudt PR ********** date of service was 12 and 15 March - These accounts were rejected due to a technical error and even though I have followed up on 2 occasions,this accounts have still not been paid ? Furthermore i would also like to highlight that I also previously contacted the Fund to find out if my PR 16 was a DSP and was informed that i could see the Dr at the hospital but yesterday when obtaining authorization i am informed his not a network Dr? i have seen this Dr for 8 months now and this negatively impacts me. Had i known earlier I could've made arrangements to see a different Dr? In no way was the advice and information provided to me accurate which is grossly unfair towards me as a customer I am now kept liable for outstanding/ short fall on accounts because of incorrect information provided by your call center? Please investigate my queries and listen to my calls and please provide me with the appropriate feedback.