INCORRECT INFORMATION PROVIDED AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello Bonitas Team..... IT HAS TAKEN YOU 8 DAYS TO PROVIDE ME WITH FEEDBACK WHICH IN NO WAY HAS RESOLVED MY ORIGINAL COMPLAINT. PATHETIC!!!!!! YOUR DETAILED EMAIL TO ME BASICALLY PROVIDES ME WITH INFORMATION THAT I'M ALREADY AWARE OF???? NOTHING DETAILED ABOUT IT? I KNOW THE ACCOUNTS ARE REJECTED/ SHORT PAID .... I WANT TO KNOW WHY ITS BEEN REJECTED/SHORT PAID WHEN MY AVAILABLE BENEFIT FOR CONSULTATIONS AND GP'S AS AT TODAY IS R2500.00 , MY DAY2DAY IS R2600.00 AND ADDITIONAL NON-NETWORK GP BENEFIT OF R1600.00, EXACTLY WHAT BENEFIT IS DEPLETED? AGAIN DR LAUBUSCHANGE ACCOUNT IS REJECTED DUE TO DEPLETED BENEFITS BUT I HAVE AVAILABLE BENEFITS BEARING IN MIND YOU ARE REJECTING A PMB CLAIM WHICH ALL MEDICAL SCHEME MEMBERS SHOULD HAVE ACCESS TOO......

I FIND IT GROSSLY UNFAIR THAT BONITAS MEDICAL FUND GETS TO TREAT CUSTOMERS IN THIS MANNER AND PROVIDE MISLEADING INFORMATION TO CUSTOMERS, ABSOLUTELY NOBODY HAS BOTHERED CALLING ME REGARDING MY COMPLAINT BUT JUST SENT A ****TY EMAIL WITH AGAIN INCORRECT INFORMATION. NONE OF MY QUESTIONS HAS BEEN ANSWERED. CHECK YOUR FACTS AND PROVIDE ME WITH THE PROPER /DETAILED FEEDBACK