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Samukele N
1 reviews | Active since Dec 2025
17 Dec 2025, 11:08
Incorrect Billing And *****ulent Unauthorized Debit Amounts
So, as I'm writing this, I was again debited R11346 on the 15th of December when all my payments since August are up to date. I've sent countless statements and proof of payments to credit control but somehow I'm still being subjected to *****ulent debits and my benefits are STILL SUSPENDED, which is absolutely ridiculous because what happens now in the case of an emergency??? My money has been taken but my benefits are frozen and nobody can rectify the issue.
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Replies (3)
Bonitas Medical Fund's replyOfficial
17 Dec 2025, 11:42Hello Samukele N
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have investigated this matter to our Finance department for further assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have investigated this matter to our Finance department for further assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply17 Dec 2025, 11:42
Official
Hello Samukele N
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have investigated this matter to our Finance department for further assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have investigated this matter to our Finance department for further assistance.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
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Samukele N's updateReviewer Update
19 Dec 2025, 08:36- So after the failed debit order of R11346 instead of R3782, you've again suspended my benefits as of 1st of December when it's you who incorrectly debited my account. I'm not paying for my December premium via eft until someone explains to me why every month I'm being wrongfully debited for 3 premiums at once. Where has my money been going since August????
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Samukele N's update19 Dec 2025, 08:36
Reviewer Update
- So after the failed debit order of R11346 instead of R3782, you've again suspended my benefits as of 1st of December when it's you who incorrectly debited my account. I'm not paying for my December premium via eft until someone explains to me why every month I'm being wrongfully debited for 3 premiums at once. Where has my money been going since August????
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Samukele N's updateReviewer Update
19 Dec 2025, 08:42I have now submitted a formal complaint against you with CMS as it has been a while month of communication with you via phone, email, WhatsApp and hellopeter and my complaint and concerns still have not been addressed.
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Samukele N's update19 Dec 2025, 08:42
Reviewer Update
I have now submitted a formal complaint against you with CMS as it has been a while month of communication with you via phone, email, WhatsApp and hellopeter and my complaint and concerns still have not been addressed.