Incorrect amount debited from account - no action from Bonitas

I reached out to Bonitas to address an alarming issue regarding an incorrect debit amount that was deducted from my mother’s account. Despite her efforts to contact them through emails and phone calls to the call center, she received no assistance or acknowledgment.

I took the initiative to formally submit our concerns regarding the Boncap Plan in writing, clearly outlining the nature of our complaint. The only response we received was a vague assurance that they would escalate the matter to the accounts department.

Now, two weeks have passed without any communication, feedback, or refund, which is quite disheartening. Therefore, we feel compelled to escalate this issue by lodging a formal complaint with the Council of Medical Schemes.