Inconsistent, ********* conduct of BONITA / MEDSCH

My dearest Father passed away on 01 April 2015 which resulted in his membership having to be terminated and my Mother's membership continued / new membership activated. Through the entire process of dealing with consultants from membership to corporate to customers service to benefits to oncology - all I can say that nobody takes responsibility for inaccurate and inconsistent information given to the members. I have realised that BONITAS is purely money driven - they don't care a stitch about the member behind the number.<br> I had to basically insist on staying on the line for more than an hour on the 6th day (by the way the turn around time is supposed to be 5 working days) to insist on getting a termination certificate for my Father's membership and then again another hour which eventually became a conference call between the team leader, my mother, my sister and myself (as I have been managing my parents medical aid ever since they were on Prosano) for a continuation certificate to be issued.<br> Bonitas then had the audacity to advise my Mom almost 3 weeks later that she owed them money because they could not implement the debit order due to late date and actually suspended the