Incompotent personel working in the change of banking details department!!

I Recently moved to a new company without benefits and is currently on a full contribution paying member, I've had so many issues with bonitas after completing several forms for change of banking details, and with conformation that they have received the documents, the debit order was never loaded and my medical aid for me and my wife was suspended, after checking and phoning them several times to load a debicheck on my account for the debit order so I can approve they never did, everytime I have to phone the explaining to incompotent staff that I've completed the banking form several times, everytime they only send me a reminder of the debit order but its never loaded from their side every month i have to phone them to get this resoved and since Novemeber 2024 this could not yet been resolved and I'm sick and tired spending 40min on a call to explain this to them, and on the verge to move to another medical where I may receive better customer service.