*********** staff, worst customer service!
<p>For the last 2 months Bonitas has not been paying my claims for visits to my GP. The *********** staff keep resubmitting it, but it keeps getting rejected. All they can say is: There is a system error which their IT staff are busy fixing. For 2 months? In the meantime I am being held liable for bills. What is the point of having a medical aid. And no one from management has bothered to contact me. I have logged numerous complaints via email and telephone, but it does not get resolved. Do not ever get Bonitas Medical Aid! They are useless!!!</p>
Hello CharlGro,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CharlGro,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team