*********** STAFF WHO DOES NOT KNOW THE PRODUCT

<p>So this is my last resort ... to post my complaint on HelloPeter as going through the complaint channels at Bonitas is a waste of time, because I am simply being ignored!</p> <p> </p> <p> </p> <p> </p> <p>My son has been diagnosed with a PMB – Kidney Disease since 2015. The specialist who treats him for this disease is Dr. Errol Gottlich (pediatric nephrologist) and has been the same doctor since inception of the registered PMB.</p> <p> </p> <p>On 25/01/2017 my son had to attend a follow up appointment with Dr. Gottlich, to my surprise this appointment was not paid and the reason, as per Bonitas is because there were no “specialist referral”. As advised by your call center agent, I am to waste my savings by visiting my GP just to get a referral letter from him referring me to the specialist whom my son has been seeing for his PMB since 2015??!?!?!? How ridiculous is this!!!!!!!! </p> <p> </p> <p>On the list of benefits I received from Bonitas which forms part of my "basket care/benefits" it stipulates that my son is entitled to 2 specialist visits per annum. It DOES NOT say 2 specialist visits only if referred by a GP!!! A referred means... the GP is referring a NEW condition to a specialist to deal with. THIS IS NOT A NEW CONDITION!!!!! </p> <p>To date if have still not received a response from Bonitas, even after I was asked to fill in a suvey on their services and rating their service POOR!! Bonitas, please explain your staff's attitude in advising me to deplete my savings just to get a piece of paper from my GP to advise the specialist of a “new” patient and condition whom the specialist already knows better than the actual GP!!!! And the teamleader I spoke to - Elle - who said she will get back to me and still no feedback! UNBELIEVABLE! </p> <p> </p> <p>I await your URGENT call in this regard.</p> <p> </p> <p>Jolene Fisher</p> <p>Bonitas ref no.: 020217Q48WL7</p> <p> </p>