*********** Staff

On 27 February I submitted two claims to Bonitas for payment. The invoices were not paid, nor did the claims appear on my member statements as rejected. I escalated the matter on 3separate occasions, with 3 separate staff members at the call centre, none of whom could tell me the reason. One promised to get back to me once he had spoken to the claims department. That never happened, and when I called back the following week, the next consultant said he had closed the query as resolved. I registered on the website to see if I could look at the claims myself and discovered all the claims had been rejected, code 295 (rejected by capture supervisor). The code tells you nothing, but I noticed that my name had not been captured in the claim and deduced that this was the probable reason for the rejection (seems one needs to be Sherlock Holmes to be a Bonitas member). Today, Bontias confirmed this as the reason. However, my name is on the invoice, and I have been seeing the same doctor for 3 years, and she has invoiced in the same way for 3 years. Latest Complaint *** I want this resolved.