*********** staff

<p>This pertains to a claim I have been fighting Bonitas with for months now. The provider that claimed was DRS DU BUISSON, BRUINETTE, KRAMER INC, Practice number ********** 200431, service date 06/04/2016. The shortfall I was liable for was R2771.20. Finally Bonitas agrees to approve it as a PMB as my son has many food and inhalant allergies. In particular the peanut allergy is life threatening if not treated in time. I expressed my gratitude for them having a change of heart but then this happened. In the process of me trying to resolve this claim with Bonitas I settled the account with DRS DU BUISSON, BRUINETTE, KRAMER INC on the 19 July 2016 after which the practice confirmed via e-mail on 28/07/2016 that the amount was received and the account is reflecting a zero balance. I then advised Bonitas of this initially via email on 27/07/2016 from my work address ********** I included proof of payment. On the 25 August they asked again for proof of payment and I responded the same day from my personal e-mail address ********** Despite this they paid the provider R2251.60. I then made contact again on 8 September from ********** saying I paid this account in full and instead of paying me they paid provider!!! Now again they asking for proof of payment! Unbelievable! Then it doesn’t end there. There was a shortfall of R 519.60. I pointed out on 23 August this was claimed for by the same provider for the same code 4514 and this reflected on their medscheme website as 3 entries R 173.20, 6 April 2016, KJZ92062 with description awaiting payment. On 5 Sept Bonitas processed claim, ref KJZ92062 for R 346.40 leaving a shortfall of R 173.20 and I bit this will be paid to provider as well. So to make a long story short the staff attending to correspondence cannot read with understanding or do not take the time to check the history of a claim. They complicate and cause huge frustration to the client and are not apologetic or show any empathy for what they put you through. I am so fedup and glad I am leaving this company</p>