*********** Service Delivery

<p>I have had numerous issues with the services from Bonitas.</p> <p>My latest problem is that I had to pay a specialist appointment upfront and claim it back from the medical aid. I submitted my claim on the 20/02/2017 (query number: 200217Q5588M) and did a follow up call on the 03/03/2017 (reference number: 030317C10GHP) as to the progress of the claim. I was informed that all the necessary documentation was received and the claim was to be processed.</p> <p>I have now made another follow up call (140317Q67LPL) as to when payment can be expected and was informed that the claim has been rejected as I did not receive the referral number from the medical aid. As you can imagine - I am quite upset as I did receive this referral number ( ********** 16). I was then informed that the claim would be resubmitted and will take another 5 working days to process.</p> <p>I find this unacceptable as now I have to wait again for my claim to be processed when your staff is *********** in doing their jobs.</p> <p>On the 15th March 2017, I received a response from Bonitas Claims Management Department stating that they dont deal with doctor accounts. Clearly they do not once again understand the nature of the email sent through. Unable to distinguish between an account query and a complaint.</p> <p>As i have mentioned before, this is not my first time having an issue with Bonitas services - I have had to on two separate occasions fight to get hospital authorisation numbers.</p>