*********** Service

One of my employee's needs monthly repeat medication. Every single month, he runs out because Bonitas incorrectly suspends his fully paid membership, even when POP is sent 5 times to them. Then they take 48 hours to unsuspend it, but resuspend it before the Pharmacy can prescribe the medication, then unsuspend, then blame the pharmacy then state new scripts are required etc etc. Bonitas demonstrates absolutely no care for this person's life! We need the medication. Zero sense of urgency in getting medication to a paying member. Appalling.