LL
Linda L
1 reviews | Active since May 2021
25 May 2021, 09:48
*********** Service Advisors
It seems Bonitas service advisors are unclear about their own policies and procedures. We have app**** to upgrade our plan due to unforeseen medical circumstances and was told on 10 May 2021 that the application will take 10 working days to be reviewed. The application was submitted on 18 May 2021 and we were expecting an answer by 1 June 2021 only to be told this morning that the review can take up to 30 working days. Bonitas: please train your staff to relay the correct information and not to create false expectations and hope with your members!
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Replies (3)
Bonitas Medical Fund's replyOfficial
25 May 2021, 10:34Hello Linda L,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's reply25 May 2021, 10:34
Official
Hello Linda L,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
LL
Linda L's updateReviewer Update
25 May 2021, 15:57Thank you Bonitas for resolving my issue speedily and efficiently.
LL
Linda L's update25 May 2021, 15:57
Reviewer Update
Thank you Bonitas for resolving my issue speedily and efficiently.
Bonitas Medical Fund's replyOfficial
25 May 2021, 17:30Hello Linda L, Thank you for submitting a comment to us through Hellopeter. According to the telephonic and email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply25 May 2021, 17:30
Official
Hello Linda L, Thank you for submitting a comment to us through Hellopeter. According to the telephonic and email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team