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Vuyiswa N
1 reviews | Active since May 2019
22 May 2021, 06:38
*********** medical fund and horrible customer service
Highly *********** staff with poor customer service. They terminated my membership without any communication after I had spoke to to one of the consultants informing them that I was changing employers. They furthermore added ‘Members portion’ and on the two occasions that I have queried this, I was given 2 completely different stories. They duplicate claims on my member statement which are paid from my day to day benefits. Each time I log a query I’m given a reference number however there’s never any feedback provided instead I’m always told different stories.
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Replies (2)
Bonitas Medical Fund's replyOfficial
24 May 2021, 05:34Hello Vuyiswa N,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply24 May 2021, 05:34
Official
Hello Vuyiswa N,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
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Vuyiswa N's updateReviewer Update
24 May 2021, 08:36How will you investigate the matter without any of my membership details? This is the incompetence I’m talking about.
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Vuyiswa N's update24 May 2021, 08:36
Reviewer Update
How will you investigate the matter without any of my membership details? This is the incompetence I’m talking about.