*********** financial team

My parents have a medical aid with Bonita's. The yearly income review was conducted in November 2017. We received confirmation that the verification was successful and that the new premium would be R2325 as at 01/01/2018. On the 28 of December 2017 another email was sent to advise that the income verification was unsuccessful and that the new amount is R5200. I contacted the call center only to be informed that they were experiencing issues and that the premium is in fact R2325. On the 02/01/2018 Bonita's then debits my parents bank account for the amount of R5200 which was then rejected as there was not sufficient funds in the account.

SINCE then Bonita's suspended the medical aid until we make payment to them of R2325. Upon calling the contact center ,they advised that once again they are at fault and they apologize however they cant re-debit the account and until we make payment directly they will not re-instate the medical aid.

Is this the sort of service that pensioners must be exposed to ? No fault of theirs however they must now be in a predicament of making a cash payment to Bonita's for a fault of Bonita's? where as the funds are available in the bank account?

Wake up Bonita's, you will soon loose many clients !