*********** Finance Department

Bonitas must be one company with an *********** Finance Department ever. Not only are you *********** but you seem to be *****. I currently have a medical savings that is due to be refunded to me, which for some odd reasons I am struggling to get even though I have fulfilled all your requirements and 20 days later I still have not received what is due to me.

1. On 1 June 2022, I submitted, via ***, the necessary documents to assist you with processing the claim i.e., the refund form, confirmation of banking details, copy of ID and certificate of membership to another medical aid without a savings option. 2. On 08 June 2022, I contacted your call centre on ***to do a follow up and spoke to Nosipho who is your consultant and she indicated to me that there’s a problem with your systems but I should have received an email which states that ‘…the request is currently at the Finance Department in processing…the turnaround time is 5 working days’. The 5 working days came and went without receiving the refund. 3. Instead, on 12 June 2022 I received an email via *** (supposedly from Siphokazi Ndlaleni) which stated exactly what Nosipho had read out to me on the phone. Later same day I received another email supposedly from Lorraine Murphy stating that the refund will be paid on 17 June 2022. Guess what? The 17th came and went without the refund. 4. Monday 20 June I contacted your call centre again and spoke to Phakamile who kept me on hold for quite some time trying to figure out why the payment had not gone through. She advised that the payment file was only prepared on 19 June 2022 and there’s no record on the system which indicates the file for payment was ever prepared for payment for 17 June 2022.

These responses that I have been getting they are all scripted and right now I feel like I am made to beg for my money and quite frankly I do not have the energy for that. Please pay what is due to me and stop telling me lies because you are protecting *********** people in your organisation.

I need for my money to be paid to me ASAP. Please do not respond with some generic apology. JUST PAY UP. Search reference number 010622Q4GVPX on your whatever systems you are using.