*********** call centre agents, unable to process my claim

<p>Submitted a claim to be paid to me as I paid the Doctor in cash. Called in on numerous occasions to have the claim processed as the status was "Ready to pay". The call centre agents on two occasions indicated that I need to contat the Doctor to have their "BHF" status updated however they had no idea what BHF even means after me asking them to please find out and let me know. I contacted the Doctor who advised that all their information is correct. On two other occasions the call centre agents said there is no need for the doctor to udate their BHF status as the claim is to be paid to myself however they also where unable to process my claim. I really had enough of this poor service from this medical aid as this has not been the first time I encountered this similar problem.</p>