*********** Bonitas made me pay for their mistake
Bonitas took *******ly 1 of my wife's chronic pills away and put it on day to day account. I found this out when the day to day account was depleted. I tried to rectify this with numeral calls and after a lengthy battle the pill was back on chronic again and the agreement with Bonitas was to put the money that was taken from day to day account back. This was never done by this *********** and unreliable medical aid who prommised to do so.. It was clearly Bonitas fault and now after they supposedly rectify everything I had to pay for all prescribed medicine. They also do not pay for any specialist as they say the day to day account is depleted. Unfortunately it is just above their understanding *********** level that the day to day fund would not be depleted if it was not for their reckless mistake. Please Bonitas do not make your mistake mine. If this is not corrected soon I'll take it up with the medical council like last time and I'm sure you will lose again and forced to pay it back.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team