1 reviews | Active since Dec 2022
*********** Bonitas
I have paid my Bonitas account and was in crediton the 4th Dec 2022. A few days later Bonitas suspended my account and said that I still owe for another month. How can this be possible in a matter of 4 days. In addition to this, they suspended my account, without even explaining why? I asked for a recon on my account and when I received it, it made no sense. The query was sent to Bonitas to explain the , on the 15th December 2022, today the 21 December 2022, no response from the company. I paid another month premium just to activate it, but my account is still suspended. My husbands chronic medication was declined and now he does not have meds. Bonitas is the worse medical aid ever. For the past month, even Whatsapp didn't work. What's the use of having any application that doesn't work or consultants and finance that don't understand what they are doing? Im just done!!! They just take your money and can't even provide a proper recon.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We sincerely apologize for any inconvenience you may have experienced due to the suspension of your benefits. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We confirm that the suspension of your benefits has been lifted and this matter has been resolved.
Regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We sincerely apologize for any inconvenience you may have experienced due to the suspension of your benefits. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
We confirm that the suspension of your benefits has been lifted and this matter has been resolved.
Regards Bonitas Team