*********** billing and negligent staff

I received a bill from my pathologist saying that Boncap would not pay the account. According to the code, I have used all my funds. I called Boncap yesterday and was advised that the bill was erroneously declined as I have not accessed those funds for the year. I followed up on my chronic meds script and was told it will be dispatched urgently. I have to follow up on this every month!<br> I just received an sms saying my co-payment meds will not be dispatched due to the account being in arrears. I called Pharmacy Direct gave them the date of the payment and was told oops the matter is being rectified. <br> This is unacceptable. Why do I have to follow up on my meds and why is your company *********** with regards to billing and payments made or received