*********** & Bad communication
With all due respect Bonitas employees is *********** to be running a CREDIT Control department. According to the phone call I made to Bonitas the last payment received were in April 2019 but the very first communication we received from Bonitas were in Jun to be exact on the 26 of Jun 2019 communication come through to inform us that the medical aid has been suspended with effect from the 1 of Jun 2019.
How is it possible that is 3 month we get no communication from the CREDIT control department to inform us that they do not see the payment?? This is not acceptable and poor service is not even a word I would use to describe Bonitas.
The debit order does go off in time and that there is always enough funds available because of the mental disability that she's got.
I am very disappointed and I believe that moving to Discovery would be a better option.
I have the bank statement that I could get on such short notice that shows that the debit order did go off every month without any problem!!
I am waiting to hear back from Bonitas!! Call ***
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,Bonitas Team
How can you stay that this matter has been resolved when the email I just received from Bonitas states that the increase for the medical aid has been send to an email address that is not working. My question is how can other medical aids send letter to update there members and email just encase the email does not go through because technology is not always on our side.
So this means that the medical aid is not up to date because of the increase but nor did Bonitas show any care in communicating with us to ensure that we have been informed and that we are aware of the increase. Why by the 2nd month of increase Bonitas did not noticed that the payment made is still the very same amount before the increase and did not contact us via a cell phone number?
WHY the lack of communication ??
This is unacceptable and I do not approve of this poor service !!!
How can you stay that this matter has been resolved when the email I just received from Bonitas states that the increase for the medical aid has been send to an email address that is not working. My question is how can other medical aids send letter to update there members and email just encase the email does not go through because technology is not always on our side.
So this means that the medical aid is not up to date because of the increase but nor did Bonitas show any care in communicating with us to ensure that we have been informed and that we are aware of the increase. Why by the 2nd month of increase Bonitas did not noticed that the payment made is still the very same amount before the increase and did not contact us via a cell phone number?
WHY the lack of communication ??
This is unacceptable and I do not approve of this poor service !!!