*********** and utterly bad service
Good day. Since my father has passed away on 25 August 2018 I have really become so annoyed with the pathetic and mostly non service from this medical aid. From sending completed application forms several times for the new membership, the correcting of staff members activating and sending incorrect information, with no feedback since. Now Bonitas has the audacity to deduct the incorrect higher premium from my mothers banking account + deducting (by the looks of it) 3 more arrear payments at once (R6000+) where no communication was received from Bonitas. This is really dissappointing.
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Bonitas Medical Fund's replyOfficial
03 Dec 2018, 13:04Hello berto-putter,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply03 Dec 2018, 13:04
Official
Hello berto-putter,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team