*********** and rude call center agent

My child who is a dependent on my medical aid consulted a dentist in March 2022, however the dentist decided to claim for 2 people on my medical aid who didn't consult her, this I realized when I received my Denis statement and I raised it with the dentist, again I received another statement from Denis where she reversed some claims but it was still incorrect. Now the big issue is that when I phoned your call center on 09 May 2022 to notify bonitas about these incorrect claims I was utterly disappointed, I spoke to a very rude and *********** agent Thobelani, who plainly told me that bonitas received a claim from the dentist and he was not there to know whether I consulted the dentist or not and I must just go and find a lawyer to resolve my issue. I just couldn't believe what I was hearing, am still shocked. It was clear that he had no intention to attempt and resolve my query up until I had to force him to do his work and phone the dentist to query these claims with them, after so much reluctance and a waste of time he phoned the dentist, it was only after receiving the call from Bonitas the dentist agreed and committed to reverse all the claims and promised to submit the correct claim. Your agent further asked me if I'm willing to do a survey and I agreed but he decided to put me on hold for 50min and never transfer my call to do a survey. Please Bonitas address the issue of professionals, care and concern to your staff members.