*********** and Refund process terrible!!!

<p>Bonitas did not debit our account in Jan so we had to run around and find out why this did not happen. They never returned our calls as promised. Eventually they told us to please eft the money, which we did. To our shock this month they have double debited our account leaving us in a financial pickle, not that they care might I add. According to them we have to wait 3 weeks for the funds to reflect before they will process the refund. I am fuming to say the least. Best of all i have sent proof of payment so what more do they want. I wish I was back with Liberty Medical Aid.</p>