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Mbali M

1 reviews | Active since Jan 2019

10 Jan 2019, 10:03

*********** and extremely terrible customer service from Bonitas and Medscheme

*********** and extremely terrible customer service from Bonitas and Medscheme .Member number ********** 7917

Query number 0411Q5S28J

When changing options I sent a request to add a new spuse and this was not done ,I then logged a query on Friday last week *** with Samke and she advised that the turn araound time is 48 hours ,i then called this morning spoke to Tennysen he kept me on and hold for a long time and said the reason that this was not done its because i had signed the declaration form in 2017,when i asked him to confirm the spouses details he then dropped the line on me ,i then called again and spoke to Doreen confirm security and gave her a ref number and asked to speak to a manager she kept me on hold over 30 minutes until my airtime ran out.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Jan 2019, 12:34
Official
Hello ***,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,   
          
Bonitas Team  
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Jan 2019, 16:34
Official
Hello maryletta,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team