*********** and disgusting service

<p>If you are even considering joining Bonitas, DO NOT! They are *********** and take months to process a claim.</p> <p> </p> <p>It has been 76 days that I have been waiting for Bonitas to finalise a claim or pay me my money. </p> <p> </p> <p>In February 2017 I went to see an optometrist and then submitted the claim to Bonitas on 21 February 2017. I have R 1,314.96 in my savings which they can use towards my optometrist claim.</p> <p> </p> <p>I have been so fed up and irritated with Bonitas that in January 2017 I gave them the required 1 month notice that I was cancelling my membership with them and moving over to Momentum. My Bonitas medical aid was supposed to be active up until 28 February 2017 and claims submitted in this time processed accordingly.</p> <p> </p> <p>EMAILS SENT TO BONITAS:</p> <p> </p> <p>21/02/2017 – query number 210217Q57RNX to submit claim for optometrist to use the R 1,314.96 in my savings. (Which either they must pay this to optometrist or return to my bank account.)</p> <p>07/03/2017 – query number 270317Q6SGT7</p> <p>30/03/2017 – can’t find query number but have email proof</p> <p>27/03/2017 – query number 270317Q6SGT7</p> <p> </p> <p>CALLS MADE TO BONITAS:</p> <p>I called on 21/02/2017 - *** - then emailed Bonitas all the information I called on 27/02/2017 - *** - the girl from Bonitas said she would come back to me as she was waiting for a response from the claims department. She did not get back to me.</p> <p>I called on 13/03/2017 - ref 130317Q64SJ1 - the girl from Bonitas said would come back to me and still no response I called on 15/03/2017 - *** - the guy at Bonitas tells me that Bonitas hasn't processed the claim because a quote was given and not an invoice. Why did Bonitas not respond to my emails to tell me that this is what they were waiting for?</p> <p>20/03/2017 I email the invoice to Bonitas.</p> <p>28/03/2017 I get an email from Bonitas saying they are busy processing the claim.</p> <p> </p> <p>Since 28/03/2017 I have not received any further communication from Bonitas other than the monthly statement showing the R 1,314.96 in my savings.</p> <p> </p> <p>It is now 08/05/2017 – 42 days have gone by since their email on 28/03/2017 stating they processing the claim and not a single email or call from Bonitas to confirm what is happening with the claim.</p> <p> </p> <p>I called on 08/05/2017 - ***. I get told that the person who processed the account put the claim date as 20 March instead of 21 February so Bonitas would not process the claim as it was after I cancelled my membership. Told the lady on the phone that it was ******* because claim was originally submitted 21 February and for her to go back to her records. She goes back and finds the claims. I ask her what Bonitas is going to do because it is now 3 months of me waiting while they keep messing up the claim. I am told I must contact them in 3-5 days. So now I must wait even longer.</p> <p> </p> <p>I am so frustrated. These people are so *********** that they can’t even put down correct information. Or they are doing this to avoid paying me my money, which by law apparently they have 4 months to pay me my money. So they will keep it in their account so they can get interest in their account. </p> <p> </p> <p>This level of incompetence is just astounding!</p>