*********** and a rip-off

I do not even know where to begin with how infuriated I am with the total lack of and shocking service received from Bonitas the past few weeks.

I am on Bonitas Boncap, and have been for a long time, and in December last year I started a new job with a significant salary decrease. One would think that a letter from my new employers confirming my employment and salary would suffice to prove this but no, I had to pay the original higher premium for three months whilst I collected my payslips.

On the 2nd March 2023 I sent three months payslips and the income verification form to the email address I was told to use. I received nothing back, not even a reference number.

On the 9th March 2023, I sent the same email to the same address again. Still nothing back.

I live in a remote area where cell signal is mostly non-existent so I had rely on email, WhatsApp and the Bonitas App for communication. WHAT AN ABSOLUTE JOKE. I think on one occasion I tried for over 6 hours to chat to an agent but kept getting kicked out the queue. And when I did eventually get through, they said my emails were never received and I should check my outbox - they were not in my outbox! (not once was I told that the email *** was inactive - despite me telling them that this is the one I used, how can their agents not know or pick up on this!).

Fast forward to another email being sent on the 14th March 2023. I was told to also send a bank statement and a copy of my ID with the income verification and payslips. Which I did, a couple more times. Still nothing, but atleast there was a reference number because I copied in ***.

We then got hold of the medical aid broker who got hold of Bonitas, and she sent everything through.

Today 23rd March 2023. I followed up with her and she was told that because they only received my email and documents on the 15th March, which is apparently the close of debit date I will still be paying the higher premium for April.

She then also found out that the *** email is no longer active and we have to use ***. Do you not think that this is an important detail to share with your paying clients?!

As far as I am concerned Bonitas is completely *********** and a *******.

I certainly feel as though they have been *****ing money from me, it may not be a huge amount but in this day, especially if your salary decreases every single cent counts.

My advise to prospective clients who want to join Bonitas is don't do it. Look elsewhere and save yourself the headache, and the money. I know that's what I will be doing.