*********** admin staff and claims executed poorly

I submitted a claim to Bonitas on the 11/12/2015 for funds to be paid to me as I have already covered the cost of the service rendered by the medical institution Dr Bloch and partners, I then received a notification of the 24/12/2015 from Bonitas that the funds will be paid to the above instead of myself, I called Bonitas to Notify them of this still the payment was made to the wrong party, I was assured by agent Yazheed on the 24/12/2015 that payment will not be made to the practice, as per my call with Bonitas today 13/01/2016 the payment was made to the practice, however I made a call to Bonitas on the 07/01/2016 and the agent (Angie/Bhukelo) informed me that the payment will be released the Friday with their run on the 08/01/2016, I also asked the agent 3 times whether they were certain that the refund was going to be paid to me. <br> <br> After my call today I have learnt the funds were paid to the practice and that now it is my responsibility to claim the funds from the practice and supply the required documents to the practice who can now only pay me the 29/01/2016.<br> <br> The main issue is not the unpaid funds but the inconvenience caused by it as I need to make calls and send docs.