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I had major back surgery on the 07/11/2017 , it's a month later and I'm still waiting on Bonitas to settle my bill with Melomed hospital in Bellville.According to them there is a technical issue that the IT department must solve.Everytime I call Bonitas I'm told it has been escalated to the next level.I had to pay in R7926.48 and I cannot claim from my gap cover before they pay the hospital bill.All the idiots are now on leave and I'm sitting high and dry without a cent because of Bonitas unproffessional and *********** staff.I feel like cancelling my membership snd going to another MA with more competent staff.