Incompetence, No Accountability, SLA's from another planet and just down right a joke for a company

1 month later and my claim has not been paid correctly. They keep making mistakes on the claim. No accountability from anyone. They don't even respond to you even though they know they messed up. I logged complaints on their customer portal a month ago and to date, I did not have anyone call me to fix this. I am the one running after them. It shows even their management is just as pathetic. If you want basic services from Bonita's to be prepared for disappointment and continuos chasing up.