Incompetence

I signed my daughter up For medical aid last month. They did not debit order my account for the payment. They did not contact me for a manual payment. 21 st the send me I am I arrears so I then contacted them before payment so I could ensure they do not debit me twice. They said it was not raised yet. I paid and now 3 days later send me an email to say they have raised it twice. No apology for their error. The email should have said they were going to debit order me twice. Instead they have take 3 months payment and it their incompetence. The call center is useless. The irony is they did not do their job and then made me feel like I was the issue. No offer for resolution. Some how not sure how Bonitas business is sustainable with such incompetence.