Incompetence Authorization system, incomes onvenience to patient

While I understand the need for security iro authorization for specialists n hospital, this must now be done by patient, by calling a telkom line and after supplying all the info you are told u will get it by Cob that same day via email. BTW Procedure is scheduled next day at 6 30 am n it's after 7pm and no authorization yet. The calls are now voice recorded advising they re open at 8.30 am next day. So what must the patient do. Clearly the hospital will not admit without the authorization no? They have to relook at a more customer friendly systems with quicker turnaround times. All cases logged before 5pm of the business day MUST be cleared and responded to before closing for that day. I am sure they can work smarter and improve turnaround times.