Incompetence at its best

Highly ****ed of an annoyed as to how bonitas paid a claim using all my savings an available funds to a member that never had a procedure. 30% pass rate???? I needed iron infusion i had to beg for 3months yet a member who never had auth for procedure was billed. Getting really fed up with the incompetence from bonitas billing department. So far the only consultant to deliver an give a answer was Sanele who kept to his word. The rest do not care or jus ignorance as for the team leader always on lunch not available. How sad...