INCOMPETENCE at Bonitas Gandi Square walkin branch

I am very disappointed with the service my mom received in your Gandi Square walkin branch. My mom has been with Bonitas for year , unfortunately she retired end if April 2023 and her employers could not continue with the medical aid subsidy. Therefore she had to wait for her retirement funds payout to proceed with the medical aid as she was advised by Bonitas. She app**** for a lower plan, submitted all required documents at Gandi Square last week tuesday/wednesday. I have followed up on the 26/07/2023 with Nokuthula and I was advised that the documents were not uploaded to the system by the Gandi square branch employee that was helping my mom, she only wrote a note. The documents are still not uploaded even today knowing very well that today is the last day. Ref no is 260723qrzv4x