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bongeka D
1 reviews | Active since Jul 2015
07 Jul 2025, 18:58
Incompetence and nonchalant
Today marks a full month since I submitted supporting documents to BonCap on the 7th June for membership change.
You would swear they are paying me for the services and not the other way around. I complained on the 26th and last week the complaint was close as resolved yet as the complainant I have not received any resolution. I am still waiting .
From May 26th until July 7th, BonCap is still unable to change my option. I have even asked for termination forms to rather dissolve the relationship but even that seems to not be possible.
Can I get atleast help with termination of my services. I believe someone in that organization is atleast competent enough grant me that mucb
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
08 Jul 2025, 08:46Hello bongeka D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Boncap department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Boncap department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Jul 2025, 08:46
Official
Hello bongeka D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Boncap department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Boncap department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Jul 2025, 11:34Hello bongeka D
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply15 Jul 2025, 11:34
Official
Hello bongeka D
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team