Incompetence all the way !!

Item: Bonitas Medical Fund
Rating: 1
Author: Marilyn K

First I just discovered today , the GP I nominated last year November '24 when I changed plans was not captured on your system. So a benefit for non- nominated GP visits was used when it shouldn't have been.

And secondly, even though I have the available benefit , a claim was rejected. Only after spending nearly a ****** hour on the phone was I told yes that the claim should have been paid and it has been sent for reprocessing, but guess what, this will only happen in 15 to 20 days time - *** !!!

Why should the Doctor and myself be inconvenienced because of your *********** trained staff ??? This should be rectified immediately.

****** unacceptable.

You very quick to push up your rates and very slow to sort your mistakes out !!!

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

11 Mar 2025, 16:01

Hello Marilyn K

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply11 Mar 2025, 16:01

Official

Bonitas Medical Fund's replyOfficial

13 Mar 2025, 16:33

Hello Marilyn K

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed, and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind regards

Bonitas Team

Bonitas Medical Fund's reply13 Mar 2025, 16:33

Official

Hello Marilyn K

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed, and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind regards

Bonitas Team

Marilyn K's updateReviewer Update

13 Mar 2025, 16:36

So as I originally stated about *********** staff, Denesia Eckersley - I suggest you pick up the phone and call me. Do not send me another email that I cannot reply too
You have completely missed the point and confused 2 issues into 1.

Please re-read my complaint carefully.
Please notice I listed 3 reference numbers and not just 1

Marilyn K's update13 Mar 2025, 16:36

Reviewer Update