sS
samjooste S
1 reviews | Active since May 2017
14 May 2023, 09:57
Incompetence
This is a follow up review to my review left on the 3 May. Guess what? They still haven't sent me my claims transactions history reports (separately and in PDF form) for the two specific dates I requested. I again have sent numerous emails requesting this (spelling out exactly I needed) and they keep sending me a member statement. The level of incompetence is mind blowing. DO NOT PHONE ME. EMAIL ONLY.
Helpful (0)
Replies (1)0
Replies (1)
Bonitas Medical Fund's replyOfficial
15 May 2023, 09:04Hello Charl G,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Bonitas Medical Fund's reply15 May 2023, 09:04
Official
Hello Charl G,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's