Item: Bonitas Medical Fund
Rating: 1

Bonitas Medical Fund's replyOfficial

22 Feb 2021, 12:13

Hello Boitumelo L,

Thank you for submitting your details to us through Hello Peter.

We are currently investigating this matter.

We appreciate your patience while we are resolving this query for you. Regards,

Bonitas Team

Bonitas Medical Fund's reply22 Feb 2021, 12:13

Official

Hello Boitumelo L,

Thank you for submitting your details to us through Hello Peter.

We are currently investigating this matter.

We appreciate your patience while we are resolving this query for you. Regards,

Bonitas Team

's updateReviewer Update

22 Feb 2021, 13:59

Sadeya Yaghya ( you are very rude)Copied as is...Good day Please assist urgently with request. I have spent the better part of the morning listing to hold music or having the call just simply rejected.( is it not your work to follow up? are you doing me a favour or maybe am i not paying for this service? ) Is this how you address all your clients? I require confirmation from the university that student Kamogelo will be registered with the institute for the academic year of 2021. The above student will be terminated( Just like that? after sendind documentation and explaining myself?) from the Bonitas medical aid if relevant documentation is not received and updated accordingly as will be considered an adult member when he turns 21 on the 15/03/2021.

I spoke to a very efficient lady and she promised to get back to me, she was patient enough to call me again after calling me several times unlike you

's update22 Feb 2021, 13:59

Reviewer Update

Sadeya Yaghya ( you are very rude)Copied as is...Good day Please assist urgently with request. I have spent the better part of the morning listing to hold music or having the call just simply rejected.( is it not your work to follow up? are you doing me a favour or maybe am i not paying for this service? ) Is this how you address all your clients? I require confirmation from the university that student Kamogelo will be registered with the institute for the academic year of 2021. The above student will be terminated( Just like that? after sendind documentation and explaining myself?) from the Bonitas medical aid if relevant documentation is not received and updated accordingly as will be considered an adult member when he turns 21 on the 15/03/2021.

I spoke to a very efficient lady and she promised to get back to me, she was patient enough to call me again after calling me several times unlike you

Bonitas Medical Fund's replyOfficial

25 Feb 2021, 14:33

Hello Boitumelo L,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative from the BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply25 Feb 2021, 14:33

Official

Hello Boitumelo L,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative from the BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

incompetence