CM
Cindy M
1 reviews | Active since Jul 2017
22 Jan 2019, 11:21
Incompetence
When it comes to paying they quick to take your money but when you have a issue that was caused by their consultants it takes them almost two months and still no one has gotten back to me when you call in and request a call back from the person dealing with the matter no one prevails i have spent almost R400.00 on airtime since the 03-12-2018 they take your money every month and you still end up paying mostly everything out of pocket and to top it off you just get attitude.
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
22 Jan 2019, 15:28Hello Cindy-marshall,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply22 Jan 2019, 15:28
Official
Hello Cindy-marshall,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
CM
Cindy M's updateReviewer Update
23 Jan 2019, 10:57Hi with all do respect i have been trying to get this sorted since 03-12-2018 and yet to no prevail. This company is a disgrace and i feel you steeling from me as i pay my monthly fee and yet i still have to pay for 90% of everything else out of pocket as well i can just as well have no medical aid it will be the same thing.
CM
Cindy M's update23 Jan 2019, 10:57
Reviewer Update
Hi with all do respect i have been trying to get this sorted since 03-12-2018 and yet to no prevail. This company is a disgrace and i feel you steeling from me as i pay my monthly fee and yet i still have to pay for 90% of everything else out of pocket as well i can just as well have no medical aid it will be the same thing.
Bonitas Medical Fund's replyOfficial
26 Jan 2019, 17:26Hello Cindy-marshall,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply26 Jan 2019, 17:26
Official
Hello Cindy-marshall,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,